This Cookie Policy explains what cookies are, how Cresthollow uses them on this website, and how you can manage your preferences. We aim to be straightforward about what we collect and why.
Cresthollow (9 Jalan Ipoh, 51200 Kuala Lumpur) operates this website to present its heritage archive and estate documentation services. Our use of cookies is limited and purposeful.
1. What Are Cookies
Cookies are small text files that a website places on your device when you visit. They allow the website to recognise your device on a return visit or to remember certain choices you have made during a session.
Cookies are not executable files and cannot carry viruses or install software. They simply store small pieces of information — such as whether you have accepted a notice, or which language you prefer — so that the website can behave consistently for you.
Some cookies are placed by the website you are visiting (first-party cookies); others are placed by third-party services embedded in the page, such as analytics tools or map services.
2. Cookie Types We Use
Essential Cookies
Always active — cannot be disabled
These cookies are required for the website to function. They manage your cookie consent preference itself — without them, the site cannot remember whether you have made a choice. No personal information is transmitted.
Examples: cookieConsent preference storage, basic session state.
Analytics Cookies
Optional — helps us understand usage
These cookies collect anonymised information about how visitors use the website — which pages are visited most often, how long people stay, and where they arrive from. This helps us improve the site over time. No personally identifiable information is gathered.
Examples: Google Analytics page view tracking, session duration data.
Marketing Cookies
Optional — used for relevant outreach
Marketing cookies allow third-party services to understand whether visitors have come from a particular source, or to tailor content shown elsewhere. We use these sparingly and only with services relevant to heritage and archival interest. You may disable these without affecting site functionality.
Examples: referral source tracking, interest-based reach measurement.
Preference Cookies
Optional — remembers your settings
Preference cookies remember small choices you may make on the site — such as your display region or language setting. They allow the site to serve a more consistent experience on return visits without requiring you to repeat selections.
Examples: language preference, region setting.
3. Third-Party Cookies
Some features on this website involve services provided by third parties, which may place their own cookies on your device. We have no direct control over these third-party cookies. The services currently in use include:
- —Google Analytics — collects anonymised usage data to help us understand site performance. Governed by Google's privacy policy.
- —Google Maps — used to display our Kuala Lumpur location on the contact section of the homepage. Google may set cookies when the map is loaded.
We encourage you to review the privacy and cookie policies of any third-party service whose cookies may be placed through your use of this site.
4. Cookie Duration
Cookies vary in how long they persist on your device:
Session Cookies
These exist only for the duration of your visit and are deleted automatically when you close your browser. No lasting record is created.
Persistent Cookies
These remain on your device for a set period after your visit. Our consent preference cookie persists for approximately 12 months so that you do not need to re-confirm your choices on each visit. Analytics and marketing cookies from third parties typically persist for 13 to 24 months depending on the service.
You can clear cookies at any time through your browser settings, which will reset your preferences on this site.
5. Managing Cookies in Your Browser
All major browsers allow you to view, block, or delete cookies. Select your browser below for guidance:
Google Chrome
1. Open Chrome and select the three-dot menu in the top-right corner.
2. Choose Settings, then Privacy and security.
3. Select Cookies and other site data to manage permissions.
4. To delete existing cookies, choose See all cookies and site data and remove as needed.
Mozilla Firefox
1. Open Firefox and select the menu (three lines) in the top-right corner.
2. Choose Settings, then Privacy & Security.
3. Under Cookies and Site Data, you can manage settings or clear stored data.
4. Use Manage Exceptions to allow or block specific sites.
Apple Safari
1. Open Safari and go to Preferences (or Settings on iOS).
2. Select the Privacy tab.
3. Manage website data under Manage Website Data to view or remove stored cookies.
4. On iOS: Settings → Safari → Advanced → Website Data.
Microsoft Edge
1. Open Edge and select the three-dot menu in the top-right corner.
2. Choose Settings, then Cookies and site permissions.
3. Select Cookies and site data to manage blocking or exceptions.
4. Use See all cookies and site data to delete specific entries.
Note: On mobile browsers, cookie settings are typically found within the main device Settings app under the browser's entry, rather than within the browser itself.
6. Your Rights
Under Malaysian law, including the Personal Data Protection Act 2010 (PDPA), you have the right to understand how your data is collected and to withdraw consent for non-essential data collection at any time. You may:
- —Update your cookie preferences using the toggles above at any time.
- —Clear all stored cookies via your browser, which resets any saved preferences on this site.
- —Use the "Essential Only" option to decline all non-required cookies without affecting your ability to use the site.
Disabling analytics and preference cookies will not prevent you from using any part of this website. The site's core information and contact features remain fully accessible regardless of your cookie choice.
For any questions about how we use cookies or how your data is handled, please contact us at: